I've only been on ebay a few months. Have been buying random bits and bobs, but recently bought a new set of roof bars for my car from an ebay shop.
They weren't the most expensive ones on the market (pretty darn cheap actually!) but I only want them for transporting my bike once every few months. They were advertised as end of stock, so were reduced, so I'm guessing they have no more in stock.
Anyway, long story short - the packaging was flimsy as hell, as I was carrying them into house (after collecting from depot because of missed delivery even though I was in) the bars broke out of the end of the box and the end caps shattered on the floor.
I emailed the seller who emailed right back saying they'd send replacement end caps. This was on the 19th October. I took into account the strikes and reckoned they'd be with me in a few days, but I still haven't received them. I emailed again on the 24th Oct. They reassured me they were in the post, but I still haven't received them.
Can someone tell me what to do now, please? Do I open a dispute or email them again?
I've not left feedback yet because I believe the transaction isn't complete. Do you think they're dragging their feet because of this? Or because it was end of stock and they have no more end caps to send?