Hello, fairly seasoned ebayer here but need some help!
Recently sold a phone on ebay for £135. It was working perfectly and I had already had to relist due to some scammer in nigeria bidding. I posted special delivery free off charge.
Buyer has had it two days, claims he like the phone but cannot work the wifi on it. I KNOW this worked as we used it! he wants a full refund or £50 partial refund!!! I feel he is taking the mick certainly with the partial refund. Is this my issue if he cannot make a feature work?surely he should take this up with 02 or whoever he is with?
I have googled the issue and it does seem a lot of people have this problem and the issue lies with their modem etc not the phone. If we cannot agree will paypal find in his favour? I really cannot be bothered to sell it a third time when it works fine. It will end up costing a fortune re postage, listing fees, paypal fees etc.
Any help asap!! tia