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Item arrived unopened but theres a piece missing,

7 replies

Disenchanted3 · 25/09/2009 13:10

I bought a bike, BNIB, the bike pictured (manufactoror picture) had a basket on the front, I really wanted one with a basket.

It just arrived and theres no basket

Im 99% the box wasn't opened by the seller,

she says its an 'unwanted present'

Is it her fault?

As shes advertised, I assume, the wrong bike to the one she has?

And WWYD? I don't want to send it back its good apart from that but will ahve to pay more than I expected now to get a basket.

OP posts:
jimblejambles · 25/09/2009 13:26

Does it say on the packaging a basket is supplied?
Get in touch with her and see if she will offer a partial refund to cover the cost of you buying a new basket.

gingernutlover · 26/09/2009 07:51

i agree with jimblejambles, if either her description or the contents list on the box mentions basket then yes she should either provide one or refund you enough to buy one.

Disenchanted3 · 26/09/2009 09:08

Right a basket turned up seperatly! BUT the basket on the picture is a cute, black wired basket.

And whats turned up is a full plastic blue bucket thing with 'emporer' written huge across the front

Def not as pictured

I won't be using that!

OP posts:
Biglips · 26/09/2009 09:11

spray it black all over if needed

Disenchanted3 · 26/09/2009 09:13

Its like a plastic rubbery thing I don't think you can spray it. And I don't want to, lol,

OP posts:
Biglips · 26/09/2009 09:17

aww cant you decorate it??

(sorry the basket is being a buggar!)

NeedCoffee · 26/09/2009 09:25

Get some pretty stickers over the writing!

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