I sold a babysling, one of those wrap ones and took 3 photos including one of a pull in it and said it was well loved.
I lent it to a friend about 3 months ago and washed it when it came back to me then put it away.
The lady who ended up buying it asked a few questions which I answered honestly and said she had never bought on ebay before, I posted the item the day after the auction ended and emailed her telling her I had sent it. She recieved it today and emailed me saying she was pleased with it but disappointed with the stains (I genuinely didn't notice any marks on it).
Anyway, I emailed straight back to say, ok return it for a refund if you're not happy but she didn't get back to me then left neutral feedback complaining it hadn't been washed.
She has no feedback but I'm not sure what to say, she did pay quickly but gave me no chance to resolve the ishoo. What should I put for her? Stick to the fact she made fast payment or make comment on the fact I had offered to have the sling back?
Ta for any advice.