A week ago today I won and paid for an item, it is being sent by RM next day and when it hadn't arrived by saturday I sent a message to ask if it had been sent and if not could they let me know when it was (mainly so that I could try to be in for it). I've not had a response to this and so emailed them directly yesterday, still no reply and whilst I know that people aren't always online everyday I've waited since saturday for either a message or the item and neither has arrived. The item is for a xmas gift so I don't know what to do, I've never had any problems on ebay before, I know I can contact ebay about it but is it reasonable for me to do it now or should I wait longer?
TIA