So i sold my pushchair on ebay, in my listing i mentioned that there were some scratches to the frame, which would be normal on a used pushchair especially as this pushchair frame had a highly polished chrome finish it happens each time buggy is folded etc. I was v.clear in my listing. The buyer kept wanting me to do a buy it now inclusive of postage which in the end I did. So she got the pushchair with free courier she complained 48hrs after receipt saying it was v.dirty and in bad condition. I replied saying i was amazed as the whole pushchair had been stripped down, all fabrics washed and frame cleaned. it was in no way dirty and the marks to frame were mentioned on listing. She is now threatening neg feedback if i don't give her part refund. I don't want her to return buggy really as can't be bothered to sell again, and haven't the room for it back here. What do i do. Sorry for v.long post!!!