What do I do about an item I sold that I can't dismantle to post?

[Whitty]

I sold a big toy and thought it would come apart easily to go in the box to post but it just won't! Can I email buyer to refund and explain and say I will have to do it for locals only? Is this allowed?

I thought the postage rate was based on weight. Therefore surely the postage will be similar anyway, the parcel will just be bulkier IYSWIM

Yeah but I had listed it with original box, and said I would package properly! It is too big to go in the box and will need a very odd shaped box now, I don't know what to do.....

Hi My husband has sold things on e bay in the past and uses an independent parcel firm who in turn uses one of the big multi-nationals. Try using www.interparcel.co.uk for starters. He says that sometime it works out just as cost effective.

id just email and explain.say you can still post but wont be in original box.