I bought a tap from eBay last year, but because the kitchen wasn't ready, it didn't get fitted for 3 months, by which time I had left +ve feedback. Then after 3 months it broke, began leaking and not turning off. I sent it back and they replaced it, with the same type of tap. 3 months later this also broke, in the same way. I sent this back too, but of course it is now 9-10 months after I bought the original. The item on ebay has been archived, and I cannot go to ebay for any arbitration as it is outside the 3 months. Since January I have been emailing and writing to them, but they either just ignore me or keep coming back saying they can't find the item, that they never sold such a tap, and once, that I was 'trying it on.' - their words.
I wrote back, threatening legal action and that if I went to the small claims court that I would claim not only the cost of the tap (£50) but also the cost of returning it (10) and the cost of fitting it twice, £90.
I have sent 2 registered-letters, but had nothing back.
what do I do now? Is it worth a small claim? I feel I don't want them to get away with it!