I'm the seller.
Sold an item and sent it. Buyer said not received. We both waited to see if it would be returned to me. It wasn't.
The emails then turn a bit accusing that I didn't get the right price and I wanted to relist. Erm - no item to relist mate. I said could they prove they didn't have the item.
I've since spent quite a bit of time trying to track down, and I've done a refund and have sent the cert to royal mail. Buyer now wants the cert - I don't have it - why does he need it if I've refunded him? Worse still, they say they want the item but it transpires that royal mail don't actually perform a search on lost non - recorded items. Basically - he won't get it.
What have I done wrong - have spent hours calling po, sorting office and finding out what to do. Have refunded the guy as I'm the seller and the buyer shouldn't pay and not receive and i think it's my responsibility to claim the money back. How do I get them off my back. I've spent more time on the item that it was worth. But the emails are getting spooky. Like I'm pulling a fast one - they've got their money back - I don't have an item to relist!!!
What do I do? Or have I followed wrong procedure?