I have been buying from eBay for years and never, ever had issues with refunds previously.but I am trying to deal with an unscrupulous seller and eBay system won't allow me to request a refund.
I bought and paid for some trousers on 03 March but the seller has never posted them. I tried to request a refund on 17 March but the system wouldn't allow me to request this as there is a generic message at the top of the page just saying "Some items are delayed." etc. As there was still no sign of the item being posted I then tried to cancel the order. (During this time I have tried to contact the seller on several occasions but just been ignored). My cancellation request has just been declined stating that I should receive the item by 07 March.😡 Tried again to submit a refund request and STILL the system won't allow me to request. I still have the stupid message saying about some items being delayed. Item still hasn't been sent.
I know some of you are real experts with eBay. Please tell me how I can gain a refund when I can't even submit a refund request? The seller obviously has no intention of posting these trousers or responding to me and although not madly expensive I still want my money returned.