My ds has special needs and particularly likes Fireman Sam, He chose a video the other week when he was at home, we won it and with p and p it was £3. When he came home on Friday and put it on it was the wrong video the box said Best of FS and the tape inside said Best of FS volume 2. I emailed and offered to send it back for a refund they replied that they had said the right one, i then tried to explain again and pointed out how sad my son was, they then replied that they knew it was right because it didnt say Postman Pat or Bob the Builder For a third time i tried to explain and they told me to get a life. Its not the cost of the tape, its the fact that my son was sad and that the guy was rude to me, i took it to dispute and he has now said if i give reasonable feedback he will refund me and if i dont i dont get my money and he said it in a threatening way,... do i ask for refund then say i'll give feedback. Sorry if people think i am being petty but my son was soooo disapointed about it.