Some bastard has bought a toy off me for £5 which cost £25 new. After 4 weeks of nothing he has suddenly left neg feedback saying he is "not happy at all" because it was dusty and there was a piece missing. It may have been a bit dusty, no probs, but then I would expect anyone buying 2nd hand toys to give them a wipe before giving them to their child - it was certainly not dirty. Also. there was definitely no piece missing because I checked it as I boxed it up.
I emailed and said I was sorry he was upset - and why didn't he contact me first to explain what he thought was missing and see about a refund. FFS he hasn't told me what he think is missing, and he could have returned it and asked for a refund. But he has not replied.
Don't really know what his problem is - just a born trouble maker? If he is so unhappy then why not ask for his money back?
So should I leave him neg feedback for being unreasonable?
Am so pissed off. I have almost 2000 transactions, all 100% positive and have never had anyone be like this before. Seems so unfair that he has slagged me off when there was nothing wrong.
What would you do?