Return/refund process

[guessagain]

So I’ve just received a used Nintendo wii that I purchased from eBay. (It was listed as working) I set it up & it doesn’t read discs, I tried a few, including one I got with it. It doesn’t work. So I’ve packed it all back up & sent a message to the seller explaining it all.

I asked if they could arrange a return & refund as the item is faulty - is this right? As I don’t think I should be paying for the cost of return postage. Can they arrange return? I’ve not returned an item I’ve bought from eBay before.

If they don’t reply or refuse to refund/arrange return, what do I need to do to get my money back?

Have you opened an official return request? If not then you need to do so and select the reason for return as the item being faulty. You should then get a pre paid liable to return the item for a full refund.