Hoping someone can advise. DS is 14 and has an eBay account but not PayPal. He buys and sells, mainly collectible figures. In nov 2021 he purchased a figure and paid via Apple pay. On 21/01/22 he resold this figure. Not sure exactly how buyer paid but it was not PayPal. So today DS received a message saying the buyer opened a request. The title was saying item not received and to upload tracking number (which we have) but comments said they are actually saying item is fake and want a refund. My DS has no idea if fake or not but he believed genuine when he purchased. The seller who sold to him no longer has any items listed and we cannot message them.
Done a bit of Googling and it seems both DS and his buyer are out of time to dispute? As 30 days? Any idea what we are obliged to do? EBay customer services are closed but hoping to understand where we stand before I call them tomorrow if anyone can help
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Fake item issue
4 replies
IHaventStoppedCravingYet · 27/03/2022 19:00
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