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If you buy or sell items on eBay, you will find tips and advice on this forum.

Annoyed - agents that sell on eBay on your behalf

6 replies

Paras777 · 03/09/2021 19:51

I ended up on Mumsnet while looking for experiences from anyone using companies/agents that sell on eBay on your behalf.

I thought I would share my cautionary tale as I would have appreciated knowing more before trying it.

At the start of the year I decided to try out one of such companies which seemed to have very good reviews. I thought this could be a very convenient way to declutter if it goes smoothly.

The company in question only accept items that can sell for at least £25. I sent them a brand new with tags item with the price on the tag well over £100. The form for submitting the item had a field for the desired price I want it listed at. At first they listed it for a much higher price so I was happy with that but as months went on and no one was buying it, they kept reducing the price until it went below my specified price and then well below the minimum £25 value they themselves talk about.

At that point I contacted them to ask about the price I specified and to get the item back as their rules say if the item doesn't sell, they will return it to me for free (otherwise you need to pay £25 if you simply change your mind and want your item back). They said that I can only buy it back for £25 despite the item being repeatedly relisted for months. The catch was that their rules don't say how long the item should be failing to sell to be returned to the owner for free. So in reality you cannot get it back for free. When it came to the desired listing price I specified, they simply said I never set it but I have an actual picture and a printout of the form confirmation they generated with the desired price clearly specified there.

I ended up buying my own item from them on eBay as it was a cheaper way of getting it back and at that point I was curious to see what other rules were left flexible enough to calculate things in their favour.

Guess what % of the final sale price they took in the form of various fees Grin .....80%! Grin It was definitely higher than what I expected after studying their transaction and commision fees rules.

After paying some money, I got my item back and resold it for a very reasonable price as it's a good quality item from a popular brand so no big loss here (though I don't get how they failed to sell it for many months yet I had no problem). But it annoys me to think that if somebody else had bought it from them, I would have no item and would receive only several pounds at the end.

So lesson learned Grin

OP posts:
Thelnebriati · 04/09/2021 13:20

The catch was that their rules don't say how long the item should be failing to sell to be returned to the owner for free.

Thats an unfair contract; if you want to make a complaint follow the link to the national consumer helpline (0808 223 1133 www.adviceguide.org.uk)
www.tradingstandards.uk/consumers/support-advice

Paras777 · 05/09/2021 14:47

Thank you, Thelnebriati!

OP posts:
Viviennemary · 05/09/2021 14:53

I knew somebody who did this. One third to owner of item and two thirds to her. No way. What a chancer. Id rather give stuff to charity than let those greedy folk make money. I dont think you'll get very far with complaining but by all means try. Too annoying. Still a lesson learned.

Paras777 · 07/09/2021 16:39

Was it a company or a private person @Viviennemary ? I think the most annoying part to me was how they interpreted their own rules post fact. I was left feeling tricked into selling through them because if they had been more transparent upfront, I would not have sent my item to them. They have nearly 30 000 listings up on eBay at the moment so I must not be the only one Grin

OP posts:
Viviennemary · 07/09/2021 21:26

It was a private person or rather her son to earn a bit of extra money. Not that they even needed it. Dont know if it was through some sort of agency though. Anyway I didnt take up their offer.

MarineBlue33 · 08/11/2021 10:23

@Paras777 can I ask which company you used? I just created a thread asking if these companies are any good! Pls PM me if you prefer

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