I've booked the company in the post above. They apparently use DHL too, so hopefully I will still keep my usual driver (we're on friendly terms now, I know what time he'll turn up etc.). I've received a confirmation email from them, but with this message:
MANY THANKS FOR YOUR PURCHASE(S), I CAN CONFIRM RECEIPT OF YOUR BOOKING REQUEST
AND CONFIRM YOUR PARCEL(S) BOOKED FOR COLLECTION AS STATED.
27/11. PLEASE NOTE DUE TO PAYPPERDROP NO LONGER OFFERING DHL COURIER SERVICES
WE ARE EXPERIENCING VIRTUAL MELTDOWN. PLEASE BE PATIENT AND TRY TO KEEP EMAILS
TO MINIMUM. WE ARE TRYING OUR HARDEST TO SERVE OUR EXISTING CUSTOMERS AS
BEFORE AND ACCOMODATING NEW.
THANKYOU FOR YOUR CONSIDERATION IN THIS AND WE PROMISE TO ENDEVOUR TO PLEASE
ALL OF YOU.
PLEASE PAY AS SOON AS YOU ARE HAPPY WITH THIS SERVICE, IF NOT ALREADY PAID,
AND LEAVE FEEDBACK ASAP, I WILL DO SAME.
YOUR CUSTOM IS VERY IMPORTANT TO ME AND I STRIVE VERY HARD TO PROVIDE YOU
WITH THE SERVICE YOU WANT AT A PRICE THAT IS REASONABLE. VERY OCCASIONALLY
I GET LET DOWN AND YOUR PARCEL IS NOT COLLECTED, IF THIS HAPPENS PLEASE EMAIL
ME AND WILL REBOOK ON 24 HOUR PRIORITY FOR YOU SO YOUR CUSTOMER IS NOT WAITING
UNDULY.
The poor lady has probably got 100's of requests through, when she's just used to a few.