that was a week last monday. I paid on the tuesday after they sent me an invoice for combined postage. i paid by paypal straight away. I had sold stuff on ebay especially to get these presents for the kids. I bought 2 gloe bears, a lightning storm mcqueen (which ds2 has been desperate for since his birthday in feb!!) and a silvercross dolls pram for dd2. All in all with postage, it came to just over £83. Anyway, on the invoice it says that my items will be with me within 1-2 working days. Still not received them now 10 days later. I have not heard from them despite 3 emails. I am a bit worried that recently, their feedback is getting worse, for things like not sending items, poor comms or very very slow delivery, not answering the phone or replying to messages left. I don't know what to do now. I don't want to lose the money and I certainly don't want to have to put up a fight. How much longer do you think I should wait!? I am starting to get worried now. The kids aren't going to have much else for christmas as it is unless I sell more (which I have just about run out of) I have even sold my pushchairs, leaving me with just the one!! just so they can have something to open on the day.