I know this is the eBay section but I wasn't sure where to put this.
I bought a jumper from someone on Depop, I bought it for my Aunty for her birthday.
Just over a week after I'd bought it the seller hadn't marked it as dispatched so I messaged them asking if they'd sent it. They messaged back saying the hadn't but they'd send it the next day. I asked them to cancel it as it was my Aunty's birthday the next day so it wouldn't get here in time. They replied a day later saying they'd sent it that morning but that I could return it.
The jumper arrived yesterday so I asked the seller for the return information. They're refusing to give it to me, saying they don't accept returns.
After a lot of back and forth they're now saying they will accept the return but won't refund me in full.
Does anyone know where I stand with this?
I previously opened a dispute on paypal about this because they took quite a while to reply when I asked them if they'd sent it (I assumed it was an inactive account).
That dispute is still open. Do I close it or continue with it?
Thanks in advance!