Feedback??

[isoblue]

I ordered from a seller on eBay. Paid mid April, it was never marked as dispatched. By the end of April, I messaged the seller to ask when they were dispatching, they said they had already and if it hadn’t turned up, they’d send another.

Anyway, I checked their feedback and this seems to be a regular occurrence, yet people are marking them as positive despite around 30% never receiving their item! Why is that? As it seems mine is never coming, WIBU to mark negative feedback despite ‘good communication’?

Have you received your item? If not, did you open a not received case?

Haven’t received anything yet. No, just messaged the seller to say I hadn’t received it. I’ve gotten quite lucky as I’ve never had this happen before so not sure on the course of action. Last message was 16/05 saying they would send another. A week has passed, I’m not sure if that’s a fair amount of time to have left it!

Ok so you’ve left it to late to open an eBay case, you need to open your PayPal account and find the transaction then open a non receipt case.

In future if you don’t receive your item by a few days after the estimated delivery date you need to ask eBay to step in.