Refund help

[whoops]

I have had a message from a buyer saying that he felt the item was tatty and didn't work when he inserted a battery
I have said I'll refund him but should I refund the postage amount too?

you should refund the full amount he paid ie item cost plus P&P - not until he returns it though.

And unless your description was incorrect don't offer to refund his return postage.

i dont think you should refund teh postage. ive had a couple of refunds from e bay and not had postage refunded.
what did you state as a return policy on your listing?

If a buyer is entitled to a refund ie item not as described for eg then the refund should be the full amount he paid - why should a buyer lose money?

agree - check that it is actually not as described

I didn't state anything in the return policy
he said that the item was tatty and worn(it was a thomas the tank engine)and that it didn't work. As far as I was aware it did work and I didn't think it was work at all.
I have refunded the full amount as it was only £3.50 at the end of the day and I'd rather not get bad feedback

have you refunded before he returned it?

TBH I'm nt bothered about him returning it if it is not in a sellable state

I think the worry is that he could be trying it on - getting him to return it puts people off doing this

If it had been over more money I probably would have done but It's not really worth the hassle for £3.50

A lot of people like to try it on, I found once that someone had left feedback saying unhappy but was quickly refunded, this was like open season and I got a lot more complaints.

I now never refund, unless the items is back, and examines and tested, and I get a number of complaints, but suprising only 1 this year has actually been returned.

They did send it back!