My Hermes, no qr code!

[ChristineBaskets]

So annoying. I've paid for delivery on the my Hermes app intending to print the label in store using the qr code (I don't have a printer). But the qr code is not showing, not in the app or the email. Googling and online help (faq's) no use, no facility for online chat, have emailed my Hermes and waiting for reply.

Is my Hermes always this bad?

Try cancelling the order (you will he refunded) and purchasing again.

I've tried to cancel and it says 'this order cannot be cancelled' grrr. I had a useless reply to my email to customer services which completely misunderstood my problem. So useless! I will try and contact them again