help item not arrived to buyer

[bexkir]

i sent out an item on the 25 june by first class but it has not arrived i have a reciept what do i do now what do i do????????

log it as lost by royail mail hun.
and notify the buyer.

do i have to refund the buyer or is it up to them to contact rm

ask them to check with their neighbours and their local sorting office.
If it still doesn't turn up send them a refund and then you claim from royal mail.

I never had any lost mail in all the yaers on ebay - now, with the postal disputes, I've just had to refund 2 lots - one of them a very scarce and lovely book

did you get a proof of postage?

This just happened to me and when I told the buyer that RM would be investigating as I was putting in a claim it suddenly arrived Try this before giving the refund. The Lady in the post office told me it is more common. Esp now there has been 2 strikes - gives people the "lost in the system" excuse.

I've sold loads on ebay & only had one item go missing. I'd refunded the buyer & was just about to send in my claim to RM (you have to wait X amount of days after expected delivery date - it worked out at almost a month for 2nd class IIRC) when the guy emailed to say that it had turned up at last & paid me again! I was so chuffed that he'd been so honest & gave him the most glowing feedback that the limited space allowed.

If you've got proof of postage you can get a claim form from RM & there is a special section for ebay claims. Good luck.