I sold a gold charm a few months ago the hallmark was hard to see, but I was sure it was gold
Buyer emailed to say they weren’t happy and wanted a refund as not gold - I messaged them back saying it was gold and sent them proof photograph and valuation for probate from a reputable independent jeweller
Heard nothing further so assumed they were now happy
Buyer messaged again more recently saying they were opening case against me not as described and asked for return label
Too much hassle so accepted return sent label etc
Still not received return
How long do I have to wait before I can say stuff you
I am expecting to receive a similar but non genuine article back! How can I prove they have switched it?
Thankfully it wasn’t huge value - but not sure how to proceed