I bought an item a couple of weeks ago - a BIN item at what seemed like a low price. Postage was 2nd class signed for. After a day or so item was marked as dispatched. After a week, item had not arrived. I emailed the seller a few days ago to let her know that the item had never turned up. I received rather garbled reply as English is obviously not her first language, but the gist was that she wasn’t that fussed and I should just apply for a refund through eBay. Haven’t got round to doing that yet and yesterday returned home to find an ‘insufficient postage’ card from the post office. I suspect it is the item. I have to pay £3 to have the parcel delivered. How can I reclaim this from the seller, given that I have already paid for postage once. Will eBay assist? Many thanks!