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Original poster

Obtaining a refund - ebay

6 replies

luckycat007 · 09/08/2018 22:16

Hi folks, this is in relation to my EMS thread which Lottie has kindly helped me with but its sort of a different question. Hence the new thread.

I bought an expensive item which is to arrive by 20th August. Shipped via EMS from Japan. Sent on Monday. Still no tracking info (I have a tracking number, but not recognised on the site and I also called Japan post who also had no record). I specifically asked the seller to send by the quickest insured option available.

If I don't receive anything by 20th would I be available to request a refund? I wanted this item by the end of the month and although the seller has a good feedback record, his communication has been lacking to say the least.

Does anyone know if I'd be able to do this, or would I have to wait ages even though the thing is meant to arrive by 20th? I won't be able to reorder till I know the refund is in process.

Thanks so much everyone.

OP posts:
19lottie82 · 09/08/2018 23:22

You can open a not received case on the latest day of the delivery estimate (check your sales record if you’re not certain of this). After this the seller has 7 days to prove delivery or refund. After this window if they haven’t don’t either then you can ask ebay to step in and they will refund you.

Original poster
luckycat007 · 10/08/2018 00:34

You're a fountain of knowledge @19lottie82 - that makes me feel much better 😊👍🏻

OP posts:
19lottie82 · 10/08/2018 09:47

No worries! Let us know if your parcel
Shows up, I hope it does Smile

19lottie82 · 10/08/2018 09:49

PS if you PM me the tracking number I can have a look and see if it’s in the right format for EMS. I may not be correct and I usually get stuff sent from China, and never Japan but I would imagine it should be the same layout.

Original poster
luckycat007 · 10/08/2018 10:48

@19lottie82 I'll try and pm you not used the pm functionality before.

Finally heard from seller interesting after I advised I would be seeking a refund as of 20th. That seemed to make him go to Japan post where apparently now there will be an investigation.

I ordered the item to arrive now not in another decade so I'm still going to request the refund regardless. Also god knows how long he will take to put an email together to tell me what is happening...

OP posts:
Original poster
luckycat007 · 10/08/2018 10:50

Just had another message. Apparently the results of the investigation will be given tomorrow. That's crap. These things take weeks....

OP posts:
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