I'm the seller - parcel arrived at buyer missing an item

[waddleandtoddle]

I sold a suit and got a message to say that the jacket had arrived, but not the trousers. I definitely packed the trousers. They say that the packaging wasn't tampered with. I have asked for the weight of the jacket, which has come in more than the jacket and trousers combined. Now they want to return the jacket - the suit was over £200 brand new, I wore it once and stupidly by the looks sold it for £5. Is it my responsibility as the seller to claim for the missing item through Royal Mail? Do I just refund and be done with the refund case?

i suspect your buyer is trying it on and either only wanted the trousers OR is hoping you tell them to keep it (as returning costs you £4). I would request they return the jacket and say royal mail have said they are opening a case as its most unusual. They may panic and disappear

but yes, its your responsibility to claim.