I sold something on ebay and the buyer wasnt happy with it - turns out there was a tiny stain (on the inside under the label which I hadn't spotted) so I told her to return for refund. I will happily refund as I honestly hadn't seen the stain (and with some stain remover and another wash today it has come out fine) Now the question is - do I need to refund the P&P she paid when I sent it to her? she hasn't mentioned it - what is the standard practice?
(the one time I got a refund on ebay due to seller describing something as being suitable for age 2-7 which didn't ft my 4 year old I didn't get a P&P refund - but I didn't press and left positive feedback too)
THANKS