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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Original poster

Seller returned wrong item?

11 replies

CatchingBabies · 15/03/2018 16:39

Sold some clothing. Buyer contacted saying they were not happy as the item was damaged. I apologised as I hadn't noticed and offered to return for a refund. They opened a PayPal case. They have returned the item via recorded delivery and uploaded the details onto the PayPal case. But the item they've sent back isn't the one I sold! I've messaged them and they claim that's what they received but it isn't! I've never seen this item before in my life, what do I do?

OP posts:
BelleandBeast · 15/03/2018 16:42

Contact EBay and tell them - they might be able to recognise the item from the buyer's purchase history?

43percentburnt · 15/03/2018 16:43

How much was the item? I think this is a scam. They return, you are obliged to refund, they get the item for the cost of return postage.

43percentburnt · 15/03/2018 16:45

So does the item they received match the photo of what you sent?

Yet they claim damage, not wrong item?

Original poster
CatchingBabies · 15/03/2018 16:48

It's completely different. I sold a dress and they returned trousers. And yes they reported damage to the zip. PayPal has already refunded them!

OP posts:
43percentburnt · 15/03/2018 16:49

But they have admitted to you they received and returned trousers?

43percentburnt · 15/03/2018 16:50

You need to go to eBay if so. Surely a wrong item would have been put as reason for return not damaged zip!

Original poster
CatchingBabies · 15/03/2018 16:50

That is what they have said when I messaged saying you've returned the wrong item. They said that was the item that was sent.

OP posts:
43percentburnt · 15/03/2018 16:56

Ok contact eBay - Maybe its raise a dispute? Someone more knowledgable on eBay will know exactly how to contact them.

Bullet point what has happened i.e.
09/03 posted dress signed for
11/03 received by buyer
11/03 buyer said zip broken. I apologised and agreed they could return.
12/03 Paypal refunded them due to broken zip
12/03 received brown trousers
12/03 contacted buyer they said they received trousers from me.

Why would buyer return saying zip broken and not due to wrong item. I would like paying for my item as it's clear that they received the correct item.

43percentburnt · 15/03/2018 16:58

Raise a dispute with PayPal too. Yet another eBay scammer shithead.
I've stopped using it due to people like this.

Original poster
CatchingBabies · 15/03/2018 17:03

Thanks I will try that

OP posts:
43percentburnt · 15/03/2018 17:07

If her name is Facebook able is she on it wearing the new dress?

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