Help regarding refund please

[Tiredmumno1]

I purchased two items in grade A condition, both arrived, first one was in really good condition (just as I'd expect from a grade A) the second not so much. I contacted seller they replied pretty quick saying to return for a replacement, I said it didn't matter if it was in a different colour, just as long as it was in the condition as described.

I then received the replacement, it was in worse condition than the one sent back. I messaged again suggesting if he has no other ones in Grade A condition then it'd be best to return for a refund.

That was sent yesterday morning and have had no response, I was going to give the number a call tomorrow and see how far I get, however if I get stuck what would be my next step.

Thanks so much.

Just open a not as described return request with eBay who will provide you with a pre paid returns label to send the item back for a full refund, unless the seller just decides to refund you without getting the item back.

Thank you so much lottie, I was hoping you'd respond

Just a little update, things have moved pretty quickly this morning, we called them to give them one last chance, and luckily managed to talk to someone who apologised, and has promised to sort it out personally, he will replace with one that is in grade A and has already refunded the money for both the returns, so my DH is now at the PO sending the item back

Also he said he will add in a few extras to make up for it, fingers crossed this will be sorted quite quickly.

Just went into panic mode as I've never had to return anything, but shall remember the info if there is a next time.

Thank you again, much appreciated

No problem OP, glad it got sorted in the end