Ok, so I sold an item for £30 it was accurately described, brand new and I posted three pictures, including one next to a tape measure to clearly show the size of the item, I set all my items as no returns.
Buyer has msg me today to say item is considerably smaller than the one they were replacing(I'm pretty sure it has never been made in a larger size!) and could they return it.
Obviously this is hassle I don't want when I sold it clearly showing the size and I feel the responsibility was on them and they should have checked what size the one they were replacing was against the size shown on my auction page.
Question is, if I refuse the return can they leave bad feedback? I've 600+ 100% feedback and I don't want it ruined by a disgruntled buyer, what do I do?