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Original poster

Help with partial refund

2 replies

GaryBarlowsTaxReturn · 29/09/2017 10:12

I sold a dress on eBay. It was BNWT and I'd only tried it on once. Thought it was immaculate condition. Buyer says there's a defect in the fabric and has asked for a partial refund. That's all fine & I'm not disputing her claim. Should I refund her through PayPal or ask her to open a case through the Resolution Centre first? The guidance from eBay about this doesn't tell me one way or the other.

OP posts:
19lottie82 · 29/09/2017 10:22

Get her to open a not an eBay not as described Case, then there is an option for you to offer a partial refund to close the case.

The buyer can accept this and won't be able to take any further action.

Original poster
GaryBarlowsTaxReturn · 29/09/2017 10:45

Thank you Lottie.

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