Hi, I think a seller is taking the piss but wanted to double check before contacting Ebay. I purchased some make up 3 weeks ago and it hasn't arrived. I waited until 3 days after the latest arrival date shown on the listing to contact the seller. I opened a 'Where is my item' case and messaged the seller asking them to confirm it had been sent. A day or so later they replied saying it had and could I wait a couple more days. I said OK. Next day they send me a message saying the make up had been returned to them as the postman couldn't deliver it. The seller said they would re-post it that day (Monday) I think this is unlikely as we have a reliable postman who I have seen every morning for the last 3 weeks. We also have a secure storage area which the postman has access to incase we are not in. However, I gave the seller the benefit of the doubt until today. I received a message from the seller saying if I close the case they will send out my item. I replied that I thanked them for their message and would close the case when I received my item. I then get a reply saying, "Hi, maybe the words I am using are too complicated. Close case and then I will post your item. Simple isn't it?" I am fuming at their rudeness but a I right in thinking I must keep the case open until the item (ever) arrives? I know once a case is closed it cannot be re-opened. Can anyone confirm?