Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

Flip

1 2 3 4

Original poster

Seller asking me to send more money for postage

95 replies

MightyMcMe · 23/06/2017 18:48

Just purchased some crockery. Initially they listed postage as 2.80. I queried this. They changed it to 12.90. I lurched item for 9.99 plus the 12.90 postage. Anyway I've had 3 messages today saying they've posted it but postage was 3.50 more than they thought so please can I send the extra over.
I thought they had to honour what they had put in the listing? I have occasionally taken a knock this way when selling.
WWYD?

OP posts:

MsAdorabelleDearheartVonLipwig · 26/06/2017 17:10

Have you reported the cheeky sod? Don't let him get away with that behaviour. eBay will be able to see your message history so they'll know exactly what he's said. He should have just sucked it up. You don't win any friends with that attitude.

monkeyfacegrace · 26/06/2017 17:12

He could have posted it for a fiver via a courier 😂

Be smug OP. Nobhead.

Original poster

MightyMcMe · 27/06/2017 12:17

Hi
Update. They arrived today. The plates have marks on though these may come out in the dishwasher. 2 of the 5 bowls are smashed to pieces. They were wrapped in a box with paper. Posted with parcel force so no idea of cost.
So how do I proceed now. I will clearly get nowhere with the seller after that message. Presumably I call eBay and explain the whole story? Assuming I can speak to a real actual person. I am annoyed as it was the bowls I needed not the plates. I have loads of plates!

OP posts:

Phillipa12 · 27/06/2017 12:37

Photo plates and broken bowls in packaging and report item as damaged, ebay will refund you, get this first and then report them for unnecessarsarily aggressive emails.

HeyRoly · 27/06/2017 12:39

Go to the eBay Resolution Centre and open up a case. You'll get a refund, no problems. Don't even bother messaging the seller directly - eBay will sort it.

AdalindSchade · 27/06/2017 12:39

Open a case on eBay for item damaged in transit and you will get a refund.

Original poster

MightyMcMe · 27/06/2017 12:39

Don't I have to report the issue to the seller first? I can't see me getting very far with that!

OP posts:

AdalindSchade · 27/06/2017 12:43

No! Read what people are telling you.

FlaviaAlbia · 27/06/2017 12:49

That's a bit unfair Adelaide there was 2 minutes between posts and the OP might not have refreshed after posting!

I've had trouble with a seller who posted to the wrong address recently and it was so much easier to go though ebay and ignore their snarky messages.

Original poster

MightyMcMe · 27/06/2017 12:50

I am reading. I'm probably stupid but I've been searching round the eBay website and it seems to want me to open a dispute with the seller. I was hoping not to involve them. I will keep looking though.

OP posts:

Original poster

MightyMcMe · 27/06/2017 12:53

Ok so I accept I am thick! How do I go through eBay and not involve the seller. All options I click on involve sending seller a picture and asking for refund and then eBay step in after 8 days when they inevitably undercthe circs don't pay.

OP posts:

FlaviaAlbia · 27/06/2017 13:11

You need to open a case against the seller and wait 8 days to escalate it to ebay.

My sellers emails were bonkers so once I stated my case and asked for a refund I ignored him.

pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

AdalindSchade · 27/06/2017 13:47

Sorry - but this is a very long thread for what is essentially a non issue.

Yes, open a dispute. Send the pictures. Everything then gets flagged to eBay and their response will determine what eBay do next, which will be to refund you.

Are you anxious about getting a response back from the seller? I do understand that but keep it in perspective- they can't get at you.

HeyRoly · 27/06/2017 13:59

Go here resolutioncentre.ebay.co.uk

Say you received an item that doesn't match the seller's description. Say it was damaged in transit and send photos.

The seller will receive a notification of your case and the photos. You can't not involve them I'm afraid. But if they send you any abusive messages, flag it with eBay and they'll get into a whole world of trouble.

Also bear in mind that you're entitled to a full refund including the extra postage you paid. How did you pay it? Direct via PayPal? I'm not sure how you'll go about getting that refund since the transaction happened outside of eBay, but someone more knowledgeable than me may be able to advise.

Original poster

MightyMcMe · 27/06/2017 14:09

Thanks all. Yes Adind I suppose I am worried it will cause more messages.
One final question. And I do appreciate the messages. Will I have to return all the items or just the broken ones? My husband says don't bother as he insists we have to send it all back and thinks worth keeping what we have.

OP posts:

BlueKarou · 27/06/2017 14:26

I would think you should offer to return, but I would then expect that offer to be declined, as happened to me once when I received a smashed garden ornament from an Amazon seller. Ask that question in your one and only e-mail to the seller;

'Unfortunately, as these items were broken, presumably in transit, I will be needing a full refund. Would you like me to post back the remaining intact items (with posting to be reimbursed by yourself) or shall I dispose of them?'

Send, along with pictures, or mention that you can provide pictures if needed. Ignore (but save) any horrid responses. Escalate to ebay as soon as you can. This is all part and parcel of being an ebay seller - they should have got the postage cost right in the first place, and they should have packaged it better. Neither of these things was your fault in the slightest.

MsAdorabelleDearheartVonLipwig · 27/06/2017 15:22

Yes the seller can request that you send the items back but as it would be to his own cost I'd be surprised if he bothered. You'll have to open a case anyway, you'll probably get no reply from him and then you can escalate it to eBay and let them deal with it.

What's the betting he 'accidentally' dropped the box himself?

19lottie82 · 27/06/2017 18:45

The seller can refund without getting the item back, but if they want it back they have to pay for a return label.

Original poster

MightyMcMe · 27/06/2017 21:15

Thanks all. I don't think there's much chance of him paying for return postage!

OP posts:

19lottie82 · 27/06/2017 22:39

He will have to if he wants his item back.
Make sure you open a case straight away tho, if you haven't already. Don't try and organise a return without doing so.

19lottie82 · 27/06/2017 22:41

PS yes, you must return the whole set for a refund.
If you want to keep the un broken bits you can ask the seller to issue a partial refund, but they don't have to, they can insist you return it all for a refund.

HeyRoly · 27/06/2017 23:00

The OP doesn't HAVE to send the entire set back for a refund. In fact, I'd recommend that she sit tight and wait for the seller's response. Because even if there are a few unbroken items, it's no longer a complete set and so basically useless/worthless.

19lottie82 · 28/06/2017 00:21

If the seller says she has to, then yes, she does.

HeyRoly · 28/06/2017 07:30

Yes, IF the seller requests it. They may not, because it will be at their expense.

19lottie82 · 28/06/2017 09:37

Yes, I explained that earlier?

Flip

1 2 3 4

Swipe left for the next trending thread