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If you buy or sell items on eBay, you will find tips and advice on this forum.

Selling item but just noticed it's faulty

3 replies

CerealShopper · 03/06/2017 22:10

I have messaged the winning bidder to highlight the fault and they have said that they are happy to receive the item, albeit at a reduced cost. I have made an offer that has been accepted.

My question is how to actually proceed now. Should I cancel the sale and re-list as a BIN? I'm concerned about being charged by PayPal for the original sale price, and want everything to be transparent and above board for all our sakes .

OP posts:
AteRiri · 03/06/2017 22:21

Send an invoice reflecting the reduced amount.

CerealShopper · 03/06/2017 22:25

Ok, so need to cancel and re-list? And I do the invoice from PayPal not eBay?

Sorry for all the questions!

OP posts:
AteRiri · 03/06/2017 22:28

No, you send the invoice through eBay. It has an option to put in the amount when you click the send invoice link - or at least, it used to have that.

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