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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

When is it justified to ask eBay to cancel purchase?

1 reply

AteRiri · 08/05/2017 06:04

I purchased a jacket a week ago, and the seller has not sent the item. I have also sent the seller three messages, asking about tracking details.

OP posts:
19lottie82 · 08/05/2017 08:18

Check your sales record against your purchase history. This should give you an estimated date for delivery, if this has passed you should be able to follow the options and tell eBay it hasn't arrived. Do this and you will open a not received request (aka case/ dispute) if the buyer can't prove it's been delivered or on the way after 7 days, eBay will close the case in your favour you will get a full refund.

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