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4 replies

Janek · 09/11/2016 11:31

I ordered some jewellery from AliExpress last Christmas which did not turn up in the allotted time, and so I got a refund. However, the seller asked that I PayPal them the money back, if the goods subsequently arrived.

The goods did subsequently arrive, so I (thought I) sent them the money (and their email address brought up a 'name', as though PayPal recognised the account, iyswim).

However, last night I logged onto my PayPal account and noticed that this payment is still 'pending'. Why would this be? What can I do about it? It does not seem that I can cancel the transaction, but also it seems that the seller has not received the money either Blush.

tia

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HeavenlyEyes · 09/11/2016 20:17

wrong email address or unclaimed. I would just cancel it and wait for them to contact you about it. I doubt after this length of time they are bothered.

Janek · 13/11/2016 19:27

I can't see how to cancel it though. But i messaged them just before i 'sent' it, to say what i was dojng and i have just noticed that three days later they messaged me to tell me to send the money. Why on earth is it still pending, nearly a year later?

OP posts:
HeavenlyEyes · 13/11/2016 19:34

can't you log into paypal and cancel it - if unclaimed it should have been sent back.

Janek · 13/11/2016 21:42

I have logged on, that's how i know it's pending. Everything else i've ever done has gone. I can't see how to cancel, and i don't remember if it ever went out of my bank account now.

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