I sold an item a week ago, it was listed as collection only - the buyer contacted me before the item ended asking if they could arrange a courier and I agreed. They won and paid instantly, they asked me to package the item in a certain way, but the courier arrived and refused to take the parcel because of the packaging. Buyer then said they would rearrange, I arranged for someone to be in all afternoon and no-one has turned up to collect. They are now saying they will be in touch tomorrow morning. I have wasted so much time already waiting in for collection and I'm wishing I could just refund their money and sell elsewhere, for cash, to someone who will come and collect in person. What do I do?!