I had a girl's dress up for auction, there was only one bidder and it ended on Sat. I've just noticed now that the bidder sent a message on Friday asking politely if they could retract the bid. She's since paid, obviously taking my ignoring her as a no. I'm not bothered about selling the dress and the price it went for hardly makes it worth my while.
Should I message her and refund what she has paid? I know she's entered a contract and all that, but I'm prepared to do it as a gesture of goodwill. I've never had to do a refund before, and I'm not really very eBay au fait.