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If you buy or sell items on eBay, you will find tips and advice on this forum.

Contacting ebay seller - need advice

3 replies

alterego2 · 21/10/2015 15:51

I recently bought a book on ebay. Payed through paypal, all fine.

I have received a message from the seller telling me that the book is more damaged than reported, offering me a reduction or a refund and asking how I'd like to proceed. The only problem is - when I press the reply button - I get a message saying 'page not responding'. Equally, when I go to my order and press 'contact seller' I get to a dead end.

This is the first time I've used ebay. Can anybody with more experience help me? How do I contact my seller?

OP posts:
summerwinterton · 21/10/2015 15:53

click reply from your email instead - or clear your cookies and try again.

alterego2 · 21/10/2015 16:03

Thank you summer - clearing my cookies was indeed the solution. And I thought I'd managed to break ebay on my first use.

OP posts:
summerwinterton · 21/10/2015 16:17

glad it worked :)

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