Ebay buyer and seller - seller bought but now wants refund what to do?

[SuperFlyHigh]

I have a conundrum here.

I bought about a month ago with not knowing that Converse you have to size up or try on a pair of Converse trainers... at Office in their sale. They say that if you want to return in sale you can't do this... online you can but in person at shop as I did no.

So I put them on Ebay with a fairly clear story why I was selling, that you had to size up and no returns. A month went by they weren't sold then a buyer buys them and pays for them. 2 days later she emails me saying she didn't think she'd get anywhere but she realises like I did that they will be too small and can she have a refund? Her feedback as a buyer is about 99% so good.

I'm not sure what to do... she seems nice but it really isn't my problem. What would Ebayers here do? I just want rid of the trainers and it's nigh on impossible selling them anywhere else.

[butterflygirl15]

there are no facebook rules, just don't take paypal.