Hello! I bought a dress via an eBay shop that I'd like to return. On the packing slip it says NOT to open a refund request with ebay as this will 'slow the process', but rather just post the dress back and write refund on the packing slip.
I'm guessing this is so that they avoid a fee or something, but is it a bit dodgy? Would it leave me with no security if they were to claim they hadn't received the item even if I send it recorded?
Should I just request the refund through eBay anyway?
Thanks for any advice!