Buyer in Europe is getting aggressive

[TheOldWiseOne]

I don't post out of the UK and so politely told the winning bidder this and explained that his bid was cancelled because of that.

I thought that I had my settings done properly as had stated only postage to the UK ( think may have been wrong here - thought as I had opted out of the GSP I was OK) . Now I realise that you have to add other stuff in the "not sending to other countries" I have had in the past requests from others in Europe asking if I post there so don't think it is unclear.

Anyway he has refused to accept this and has sent 2 messages that are slightly abusive - suggesting that I am refusing to sell to him " for other reasons" and then "TELLING me to send it to an address in the UK " or he will report me and give me negative feedback. I have been nothing but polite with him.

I don't want this kind of hassle and have followed the procedures as I thought I knew best - requested a cancellation with E Bay. They processed. Refunded his payment which he made 2 hours AFTER the cancellation was sent. I reported him to Ebay for the 2 unsatisfactory messages he sent. I see in the Resolution Centre that he has not accepted the cancellation.

To add to my problems I then sold the item on second chance so now have a new buyer. ( for less money of course!)

Any advice on how to proceed please?

Let eBay handle it now.

Although I'm not sure why you wouldn't post the item to the Buyers address in the UK?

You shouldn't have done the second chance offer until after this case is closed.

If he doesn't accept the cancellation it will close in your favour in 7 days. If he refuses you will not get your fees back.

And please don't post to an alternative address unless it is done properly and it is a gift address added in paypal.

I don't think you're supposed to post to an address that's not registered with the buyer

Thanks - not very experienced with all of this.

santas I had already offered a second chance - didn't realise I had to wait..
laurie cherry that is useful to know that I must never post to an address not registered to buyer - that actually goes to my advantage in this issue I guess...

PS Can I go ahead and process the Second Chance payment? I am not going to be held or forced to send this item to this person am I ?? I would rather set fire to it due to his messages..

You will need to send it to the second chance person - or you risk 2 negs. Do tighten your settings and add first buyer to blocked bidder list.

I have already blocked him. I have adjusted the settings. Thanks for your posts everyone - it was just quite shocking to see these coming in last night !