I sold a scarf on EBay a few weeks ago on BIN. When I was packing it to ship I noticed that there are a couple of holes in it that I hadn't seen previously. I immediately refunded the buyer and sent a message explaining the reason for the refund. The buyer replied saying "no worries it happens". So all ok.
I was then bombarded with messages asking to still purchase even with damage but by then I had taken scarf to local repairer. I explained to buyer that I was waiting for a verdict from them. It was suspected to be moth damage so repairer said she would have a go at the repair but could I keep it in my freezer for a week as she didn't want any moth eggs hatching in her business premises. So I told buyer this, put scarf in freezer and it is still there as life took over.
Now I have been left negative feedback and it's nasty too.
I feel that although I am responsible for the mistake. It was genuine and I acted as well as I could when I realised the item wasn't as described. I never agreed to sell it to them after the refund as I was waiting to see if it could be mended.
Is there anything I can do?
Sorry for long post. Wanted to explain situation clearly.