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eBay

If you buy or sell items on eBay, you will find tips and advice on this forum.

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Original poster

Buyer is trying to get out of sale, isn't he? How do I respond?

25 replies

MrsHuxtableReturns · 16/02/2015 07:11

So I sold my first batch of children's clothes last night and one buyer bought a bunch of unworn baby boy clothes. It's a designer brand so the size on it just says 3 months instead of 0-3 or 3-6 plus it gives you the size in cm. I think 3 months might actually be the equivalent of 2-4 months. Anyway, I've listed the sizes as given on the clothes and tags plus posted pictures of the labels.

So now this guy, after he won all the baby boy stuff, messaged me to ask whether it's size 0-3. How do I respond to that? Did he seriously just buy a heap of stuff without checking what size he needs?

OP posts:

Original poster

MrsHuxtableReturns · 16/02/2015 07:17

Sorry, it's too early for me. He asks if the clothes are size 3-6 months. Which they are obviously not as it's a European designer brand and so sizes differently.

OP posts:

Theas18 · 16/02/2015 07:41

Just tell him the cm size and tell him to decide whetherbitscok you his kid or not as all kids are different and age sizes vary between even standard high street brands

Theas18 · 16/02/2015 07:42

I don't know what that random word is-
And decide if suitable for his kid

christinarossetti · 16/02/2015 07:47

Refer him to the listing where you put the sizes and say that you'll send them once you receive payment.

Original poster

MrsHuxtableReturns · 16/02/2015 07:49

Thanks. That's what I did. As I had already done in the item descriptions. Will I get in trouble with ebay ratings if he pulls out now?

OP posts:

LittleMissRayofHope · 16/02/2015 07:54

If he refuses to pay you can open an unpaid item dispute. Ebay will refund any fees and the final value fee and will put a 'mark' against his profile. If he gets too many of these then his profile gets removed/restricted.

If he decides not to pay then nothing else you can though. Ebay won't force him to.

I used to sell ALOT on eBay and really cba now as its so difficult to get a straight forward sale anymore.
Sold a pair of girls timberland boots in November 3 times and they all just simply never paid....

Original poster

MrsHuxtableReturns · 16/02/2015 07:55

Sorry, x-post. I meant I gave him the cm size and referred him to the pictures/descriptions.

OP posts:

Original poster

MrsHuxtableReturns · 16/02/2015 07:57

How long do I wait whether he decides to pay or not?

OP posts:

Tryharder · 16/02/2015 08:00

Age 3 months is NOT 3-6 months. It's much smaller.

TBH, don't bother selling him anything that will be too small and not what he wants. He'll just open up a case and you'll have to refund him.

Just cancel the sale now, thank your lucky stars and relist.

waitingowaiting · 16/02/2015 08:00

Ask to hear back by xx or you will relist the products. You don't need to get into a row or anything. It happens!

Original poster

MrsHuxtableReturns · 16/02/2015 08:16

Ok, what to do now?

I'd messaged explaining the size thing and also attached a link to a size conversion chart of that brand I found online. That chart does list 62cm as a rough equivalent of 3-6 months.

The buyer then replied thanking me and saying she's get her husband to pay asap.

I have no idea now what to do since tryharder said the size conversion is wrong.

OP posts:

LittleMissRayofHope · 16/02/2015 08:39

It is a tricky one as if the items are incorrect size buyer can ask to return for a full refund. This includes the postage cost and they have to pay return postage and can leave you a negative feedback.
They can still leave you negative feedback if the sale falls through though.

I personally would send a frank message stating my worries about returns and asking outright if they are happy with the size etc.
if you feel uncertain then best to relist items.

Original poster

MrsHuxtableReturns · 16/02/2015 08:59

Ok, I sent another message asking if she was sure about the sizes as I didn't want her to end up with stuff that is too small and that I could just re-list if she was unsure.

I feel like I'm making a right mess of this ebay malarky...

OP posts:

Original poster

MrsHuxtableReturns · 16/02/2015 09:18

She's messaged back saying he baby is 2 months so the sizes sound perfect for her. I hope this works out. Ebay is stressful.

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LittleMissRayofHope · 16/02/2015 10:07

eBay is a headache as a seller. People bid and don't pay, Ebay does nothing. People don't read the description and buy something they don't really want so then want to return it. All they have to do is tell eBay 'doesn't match item description' and eBay will say they can return and the seller must refund. Even if it does match the description.

I sold loads of bundles of my dd's clothes last year and had so many buyers trying to get partial money back, wanting to return for refunds but also expecting me to pay return postage and then leaving bad feedback when they didn't get what they wanted.
Other buyers were a breeze and very happy with their stuff.

eBay annoys me as well with their fees. Taking a 10% charge on your postage costs. Meant I had to push up my postage cost to cover the actual postage and the 10% fee so had complaints about that as well.

It's such a shame as I used to buy and sell so much and it was always easy and honest. Then in the last 2/3 years it seems to have filled up with con artist sellers and moody want-something-for-nothing buyers

Original poster

MrsHuxtableReturns · 16/02/2015 10:40

Yes, I've only started selling stuff and already I can tell that eBay isn't great for sellers. I suppose it always depends on who ends up buying your stuff. I've bought children's clothes before and I only ever asked for a refund once. The item was described as immaculate and got delivered with actual pee/poo stains on that hadn't washed out. Who sells that???

I'm also majorly grudging eBay the fees but my local FB selling pages aren't good and I really need to raise some funds while de-cluttering so eBay it is.

Still waiting for other buyers to pay too. What is the rationale behind it? Do people get caught up in bidding and end up going higher than they can afford?

OP posts:

Auburnsparkle · 16/02/2015 10:48

send it all with proof of delivery - Hermes will prob be cheaper. And add that tracking info to the transaction.

If people don't pay open unpaid item cases after 48 hours. No point waiting.

LittleMissRayofHope · 16/02/2015 11:18

I think a lot of people do get caught up in the bidding and winning and then decide they don't actually at to pay that much.

I sold a pair of leggings and top from next that were size 6-9 months so crawling age. The leggings looked as if they had been worn but we're in great condition. That's exactly how I listed it. Buyer then sent numerous messages stating they weren't new so she wanted a refund. I offered for her to return them for a full refund and she thought I should pay the postage. I said no as I had listed them correctly and she opened a case through eBay and when eBay ruled that she had to return them and pay the postage herself she asked me for a partial refund instead. I said no and never heard from her again.

It is a headache and the fees are crazy.

I've done a few nearly new sales. It can be hit and miss though. Car boot sales are hit and miss as well. Plus everyone at CB sales think everything should be 20p....

Worth knowing though- anything that is stained/marked/unsellable. Bag it up into genera carrier bags and take to h&m. It MUST be clothing but any condition is accepted. They give a £5 in store voucher for each carrier bag. Max 2 bags per day.
I've been bagging up any stuff that isn't worth selling and taking it there. I love h&m kids stuff so it works really well for me.
Believe marks and spencer run a similar thing.

glammanana · 16/02/2015 12:08

Thanks for that info LittleMiss nice to know as I have quite a few bits not good enough for resale,nearly all wearable but just maybe washed out.
With regard to some late payers sometimes buyers do not have enough in their pay-pal accounts and have to load up their bank with their connected card to pay so I always wait at least 2 days then ebay sends automatic reminder giving another 4 days to pay I've not had any none payers with any of my sales most buyers are good as gold.

Auburnsparkle · 16/02/2015 12:10

Buyers don't need credit in their paypal in order to pay an ebay seller? You don't need to load anything in order to pay someone.

LittleMissRayofHope · 16/02/2015 12:57

If the PayPal account isn't linked to a bank account then I believe it does need pre loading with funds to make a payment. But still isn't an excuse and the buyer should get in touch to make you aware of a delay.

I've had numerous buyers bid, win and then email saying 'I don't get paid for another 5 days can you wait for payment' which really annoys me as they knew that before winning and should have asked before winning.
I guess in the big scheme of things it's not a big deal but, to me, it is rude.

Auburnsparkle · 16/02/2015 13:07

I thought all verified accounts were linked to a bank account.

LittleMissRayofHope · 16/02/2015 13:54

Yes, a verified account does but not all buyers bother to verify

LittleMissRayofHope · 19/02/2015 10:38

Just found out the h&m deal is a £5 off a £30 spend voucher and they have 6 month limits for spending so good if you actually spend a lot there but now I know this its not worth it for me really

VivaLeBeaver · 19/02/2015 10:42

Does it have to be H&M clothes or any clothes?

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