selling of phone. buyer wants refund

12 replies

PumpingRSI · 14/01/2015 19:21

Bit of advice if you will. Sold a phone on ebay, no longer in contract and turns out phone company didn't process unlock so agreed with buyer I'd request again. Major delays with phone company and a big apology as they didn't contact me, so now buyer wants refund even though I've now offered unlock instructions and it's been processed. she has opened an eBay resolution case requesting refund.
I can cope with this, but what is the best way to avoid paying (or rather get back) the eBay and paypal fees for this non-transaction which weren't exactly small.

OP posts:

newyear15 · 14/01/2015 21:17

well you need it back first, you need to verify it is your phone - security marks or IMEI number? Then you refund in full, paypal fees are automatic when you refund and eBay fees - you can send the buyer a request to get those back.

glammanana · 15/01/2015 11:45

Make sure you send a cancellation request prior to refunding (that will void the sale and give you your fee's back),then refund straight away to your buyer after checking it is the phone you sent out.

newyear15 · 15/01/2015 12:07

but a buyer may not accept a cancellation request until they have been refunded - the request will tell them to accept only after they have their money back.

glammanana · 15/01/2015 17:45

They may then not bother to send the phone back,if the cancellation etc is done through e-bay all should be OK,but I see what you are saying.

newyear15 · 15/01/2015 18:10

They won't get a refund if they don't return it. I don't know what you mean?

Original poster

PumpingRSI · 17/01/2015 06:46

unfortunately the buyer got in there first with a refund request so looks like I'll lose some fees.

OP posts:

Original poster

PumpingRSI · 17/01/2015 11:05

This buyer is driving me bonkers. she will only return by post (lives 10 mins down the road) but I want to collect as I've already lost enough money that I don't want to pay for recorded post. do I have any right to being able to pick up?

OP posts:

newyear15 · 17/01/2015 11:10

no - the buyer needs to return tracked to ensure they get their refund. You didn't let them collect and pay paypal did you?

Theselittlelightsofmine · 17/01/2015 11:13

This reply has been deleted

Message withdrawn at poster's request.

newyear15 · 17/01/2015 11:15

standard signed for prob won't be sufficient - how much was it?

Original poster

PumpingRSI · 17/01/2015 15:14

they've raised a request to return and the only option I have is to send a return label, and would need recorded. yes they collected and paid by PayPal. this has been so much effort I'm not sure I'll bother again!

OP posts:

newyear15 · 17/01/2015 15:40

never ever let a buyer collect and pay paypal - and the return label - standard signed for isn't enough. How much was the phone

You are lucky they aren't claiming not received.

Flip