Problem with seller

[BellBookandCandle]

I bid and won a pair of suede boots listed as brand new. Paid as soon as auction ended. Delivery was meant for 15/16 October - eventually arrived 21/10

Boots were not as described - scuffed heels, bobbled suede, paint marks on sole, frayed stitching etc. contacted seller and initiated returns procedure.

Seller has got arsey - sending snarky emails. Claimed to be away which was why boots were late being sent. now claiming to be away for 4 weeks as I have returned the boots.

eBay help us useless - I initiated the return on 23/10 and according to listing/buyers terms have until 12/11 to return goods. I can't work out if I have to wait until 31/10 to escalate to ebay. Seller is stating they will be away so parcel will. E returned.

Anyone wise in the ways of ebay and can advise how to handle this. Thanks

I think you need to contact ebay CS - try the call back phone call. Difficult seller - don't forget to leave appropriate fb and very low stars (3 or lower will give a defect.

Thanks Nick - will try the phone number - couldn't see any other way of contacting Ebay even though help kept mentioning live chat I couldn't find how to access that.

Not really used Ebay much but all other transactions have been so good and now I find myself stuck in a disagreement with an awkward sod.

Can I leave feedback whilst I'm in a dispute with the seller? I haven't yet as was giving them a chance to put things right - to paraphrase another topic "am I being too reasonable?"

yes you can neg and low stars now, please do, - but don't mention a dispute in it. And if the seller is away you will have proof of an attempted delivery which is all that is required for you to receive a refund.

Thanks Chrissy will do

Have you opened a case
You will get a returns label and its all very simple

I have initiated the returns process and printed a label - advised seller yesterday that I had taken parcel to click and collect for return. Then got a snarky email,saying they were away for 4 weeks so hard luck the parcel would be returned and they would leave ebay to sort it out.

The seller is a right charmer

seller sounds horrid don't they - ah well, they can refuse the return and it will be sent back to you and they will still have to refund you.

Unlucky. What a miserable git! Deserve a neg and 1 stars & I rarely advise that. As long as you have sent back in a reliable method then I think you will get the refund. If seller can't be bothered to accept parcel that is their problem. You could probably report the seller as being rude and unhelpful.

Have spoken to ebay - they will contact seller :-)

Have checked tracking and it seems the parcel was delivered at 11:59 this morning - will wait and see what happens now.

Am so disappointed - all other sellers have been great - no problems at all.

Thanks for all your help and advice