Send to a different address?

[MrsGrumpyPants]

Have just sold an item, buyer paid instantly, but has sent me a massage asking me to post to a different address as the one on eBay/ paypal is incorrect. After a quick google I've replied that I can only send to the registered address, is that correct?

And what's the best way to sort it out? Cancel and re-buy once the address details are updated?

Thank you!

Gah message not massage

Ask them to add the new address to their paypal account. I had the same a few weeks ago and told the buyer unless they added the correct address I wouldn't post.

no - you must send to the address in paypal. Or refund and ask them to pay again after adding the address in paypal correctly.

And send tracked.

send it to the address on ebay/paypal nothing else. cancelled sale last week for this reason.

OOh we have bought stuff in the States and asked for them to send to an address there haven't changed it on pay pal. Never thought of it as a problem thankfully non of them queried it either

if the seller doesn't send tracked to the address in paypal they have no seller protection.

Hype it to them that they could lose buyer protection if they don't use an address linked to the paypal account.

Thanks everyone, glad I didn't post it to old address. I've not heard back yet from the buyer about how they want to proceed.