I bought a personalised backpack for a child's birthday present, I ordered it nearly a month ago but it never arrived.
A few days befor the party I sent the seller an email basically asking where the backpack was, they said it had been posted a week before and asked me to wait a few more days.
The day before the party I emailed again and basically said it hasn't arrived and I was now going to have to rush out and buy a replacement gift, which I did do.
The seller said they would do a replacement and send it out next day delivery, I explained that the party started at 9am and we would have to leave earlier so there was no way it would arrive in time. I received no reply.
Yesterday the replacement backpack arrived.
I had to buy another gift for the child so I have no use for this backpack, can I return it?
I'm annoyed that they sent another one despite me telling them not to, as now I'm going to have to pay to return it.
On their auction it clearly states returns on personalised items are only accepted if they are faulty.
This backpack wasn't cheap and i really do have no use for it.