I can't leave someone negative feedback even though they're an idiot

[LaurieFairyCake]

I bought some cd towers, emailed to go and collect - no contact at all. So I paid by PayPal even though I'd far rather have paid cash when I picked up to force them to acknowledge me.

The payment went 'pending' for 3 weeks, still no contact - and I eventually had to cancel payment as it was getting close to the time where they could claim the money and I couldn't open a claim for them not completing the transaction.

Really annoyed I can't leave feedback.

They weren't cheap either, I eventually got some for half the price these were.

I'm having the same with a ladder I bought yesterday - emailed twice offering to pick up, no contact

why aren't you opening up a case "item not received"?

You can't open a case if you haven't paid, which is why I paid by PayPal which he then didn't claim

but you can neg them - why are you unable to?

they would have had the wrong email address on the listing hence unclaimed. Did they open an unpaid case against you?

No, no contact at all ever.

The feedback option is not there until you have paid. As it was unclaimed I then cancelled the monies.

so they must have filed an unpaid case against you - and issued you with a strike?

Nope, they have done nothing. It's now showing in my won items as awaiting payment.

It's a loophole. If you're a seller and it doesn't go for what you want for it they just have to ignore you and not link their payments.

So if you email half a dozen times like I did asking when I could pick up, asking if they want cash on collection and they ignore you, you can do nothing about it.

I paid by PayPal eventually so that I could leave feedback but because it was payment 'pending' and unclaimed I still couldn't leave feedback. You can't open a case til you've paid.

I am quite sure he will eventually file an unpaid item against me - can only hope EBay contact me so I can say I offered payment many times, then paid by PayPal etc.

so it didn't meet its reserve? Have never heard of a loophole like that otherwise?

Have you tried phoning them? They may be unaware you paid to the wrong address.

There wasn't a reserve. I didn't phone them after I'd sent the six emails as there was no way they were unaware of the EBay emails.

It was pretty clear that they wouldn't respond after a week