How long do I wait?

[Gillysilly]

I purchased an item at the start of the month, said they would ship within 2 days of payment. I paid paypal as soon as I won.

They haven shipped and I've sent 2 emails and had not reply. How long should I wait?

Thanks

I would open a not received case in the resolution centre now

Really? I'm really disappointed as I want it.

If I open a case is there still a chance the seller can get on contact and send it?

yes there is a chance, but waiting to open a case is not going to prompt them to send it either. And if they aren't going to send it get your refund sorted so you can buy elsewhere.

I wouldn't wait. If they were genuine, they would have replied to your messages by now or indeed, sent the item!

Ok thanks, I will wait till the end of the day and then open one. I don't understand why they haven't sent it, I paid straight away and I paid a reasonable price that they should be happy to get.

you have to wait another 8 days to escalate so get on and open it. you can close it if the item turns up

They could be travelling & hence out of contact (hence email silence). But whatever the reason, not your problem, file INR now.

Yes I've had problems before with not having it sent and emailed seller and I've always had a reply to these emails (various reasons for the delay) and it has then been sent quickly with apologies so hearing nothing is unusual.

I got an email response saying they posted it and the delay wa due to hospitalization (nothing to do with me opening a case)

I've not replied as I'm waiting for my package now and don't want to engage in case it never arrives and I ruin my case.

just don't close the case unless it arrives. That is the only way you will lose out.

Yes I definitely won't close the case and I won't reply either till I have it. I find not replying hard though as I like to reply so it is hard to just ignore.

you can reply if you want - it makes no difference to the case.